Cancelling or ammending an order
Can I change my delivery address after I placed my order?
If you have provided us with the wrong delivery address or you would like to change the delivery address after you have placed an order, please get in touch with us as soon as possible via email@example.com so we can try to help you. We cannot guarantee that we will be able to change the address for you as the order may have already left our warehouse.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Pease reach out to support immediately after purchase via firstname.lastname@example.org and hopefully we can assist you with this.
We do accept returns however so if you’d like to return an item once you receive it just let us know. If you’d like to add an item to your order then we would suggest putting this through as a separate order.
Can I cancel my order?
We can only cancel orders that haven't been processed for shipping yet. If you wish to cancel your order, please contact customer support as soon as possible at email@example.com.
If your order has already been processed and shipped, you can return it to us unopened and we will issue a full refund once we have received the package. You will be responsible for paying the shipping costs for returning your item
How do I track the progress of my order?
Once your order has been shipped, you will receive an email and/or Text notification with details of the order. You can track the shipment with the tracking code provided
I have not received an order confirmation
Sometimes these can end up in your junk or spam folder so check there first and if still no luck then you can contact our customer care team at firstname.lastname@example.org and we will let you know if your order has been placed correctly. We’ll be able to resend you a confirmation of order if necessary.
I have received my order confirmation but something is wrong
If you receive your order confirmation and realise that something is wrong, missing or incorrect, please contact our customer support straight away at email@example.com, who will assist you as quickly as possible.
My Snoozeband won't turn on
Please charge the Snoozeband with the included charging cable before first use. It takes around 1-2 hours to be fully charged.
If your Snoozeband still won't turn on, please contact support at firstname.lastname@example.org
My phone can't find the Snoozeband
Confirm the Snoozeband is switched on, in pairing mode (red/blue light flashing) and within 15 metres of your device.
If your device still can't find the Snoozeband, switch the Bluetooth off and on again and wait for a few seconds.
The earphones do not align with my ears
You can access the speakers from within the Snoozeband and gently move them into the right position for your ears.
If you need any assistance please feel free to reach out to support at email@example.com
No sound is coming out of the headphones
Please check the volume on both the Bluetooth device and the Snoozeband.
I can't pair my snoozeband with a new device
Please make sure to disconnect your Snoozeband from your old device first before attempting to pair it with a new device.
The sound keeps cutting out
Please make sure the Snoozeband is within 15 metres of your device and no other Bluetooth source is interrupting the connection.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email. Once your order is shipped we will send you another email along with the tracking code of your order.
Which countries do you ship to?
We offer worldwide delivery to all countries. Please find more information on our Shipping page
How much is shipping?
We offer free Standard Delivery (Royal Mail 48) on all UK orders which usually takes 3-5 business days.
For faster delivery (1-3 business days) you can choose Express Delivery at check-out for £3.50
International shipping starts from £5.99 and depends on your home country. Please find more information on our Shipping page
When will my order arrive?
The standard delivery times (Free delivery) are 3-5 business days. All orders are shipped from our UK warehouses by Royal Mail 48. You will receive a confirmation email with a tracking code as soon as your order is on the way.
For faster delivery times (1-3 business days) please choose Express Delivery at check-out.
International orders take 5-15 business days to arrive, depending on your home country. Please find more information on Shipping times here
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
Additionally, we support Paypal, Apple Pay and Google Pay. You can choose these payment methods at checkout.
Is it safe to use my credit/debit card?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
What happens if I input my address incorrectly?
First you can contact us ASAP at firstname.lastname@example.org so we can hopefully change it before your order is processed and shipped.
If your order has already been shipped we will need to wait for you order to hopefully be returned to us before we can send it back out to you.
If your order unfortunately is lost because of incorrect address we are not liable for any loss of product.
Returns & Exchanges
Do you accept returns?
Yes, we do accept returns within 15 days of delivery. Please find more information on this page.
To start a return please get in touch via email@example.com and we will provide you with instructions on where to send your parcel.
What if my product is defect or damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Please include a clear picture of the damaged, defective or wrong item, and include your order number and name.
How do I return my item?
To request for a return, please reach out to support by emailing us at firstname.lastname@example.org.
Please visit this page for more information on returns & exchanges.
Do you offer free returns?
You will be responsible for paying the shipping costs for returning your item. We are always responsible for any further shipping costs caused by damaged, defective or wrong items. Feel free to contact our support agents at email@example.com for more details.
Which SnoozeBand model is right for me?
This depends on your personal preferences and whether you like to have your eyes covered or prefer a headband-style. Can't decide? Here's a quick overview of the benefits for each model:
This is our most versatile model, it can be worn as a headband but also doubles as sleep mask (although it won't provide the same black-out experience as the Pro or Deluxe model). It's great for an active lifestyle too and can be used for running, Yoga etc. yet super comfortable for sleeping and relaxing.
This model is designed for deep sleep and relaxation. It blocks out 100% of light so it's perfect for afternoon naps or light sleepers that are easily woken up. It features a 3D eye mask with comfortable padding, so there's zero pressure on your eyes - perfect for long lashes.
Our most luxurious model, featuring ultra-thin and larger speakers, superior sound quality, integrated white noise and smart shutdown timers. It blocks out light very well so is perfect for sleeping and relaxing. It's also great for travelling, as you can simply roll it up and take it anywhere you go with the included pouch.
How do I connect it to my phone?
You can connect it to any bluetooth device like your phone/tablet & laptop with ease! Make sure your device is charged and powered on. Press the play button for 5 seconds and you will see the lights begin to flash. Once this happens open your desired device you want to connect to in the bluetooth menu and select to pair.
How do I charge it?
There is a USB charging port at the front of the SnoozeBand which you can easily plug in to charge. Every order comes with a charging cable.
Can I wash the SnoozeBand?
Yes, all SnoozeBand models are fully washable. Simply remove the headphones, throw it into the washing machine/handwash it and put the devices back in when dried.
Will it fit my head?
The original Snoozeband™ is made from stretchy fabric which adapts to your head size and fits most adult heads.
SnoozeBand Pro and Deluxe feature adjustable velcro straps.
How long does the battery last?
The original SnoozeBand™ and the Pro model have a 10 hour playing battery life so more than enough for your 8 hour sleep and more! It takes around 2 hours to be fully charged.
SnoozeBand™ Deluxe has an even longer playing time with up to 13 hours when fully charged.
We recommend to not charge the battery for more than 2 hours.
Does it have an auto switch off timer?
Both our Snoozeband Deluxe and Snoozeband Original feature an automatic shut-off timing function.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org